General
1. These Terms and Conditions of Sale shall be deemed to be incorporated as conditions of any order or contract accepted by Sterner Aqua UK Ltd. , or any of its associated companies, herein referred to as ‘the Company’. In these terms of business ‘Goods’ shall include all items delivered by the Company including labour and repairs.

2. Delivery dates are given in good faith, and every effort is made to keep them, but the Company shall not be liable for any loss or damage caused by failure to deliver or by delay.

3. Goods replaced by the Company in the course of repair may be scrapped unless the Customer requests their return.

Returned Goods
4. Credit for returned goods will only be given if parts are returned within 7 days of original purchase. A 20% handling charge will apply and original invoice number must be quoted.
No credit will be given for special orders.

Quotations
5. Quotations include only the goods and work specified and are given as a guide only. They are given to the best of the Company’s ability on what can be seen and reasonably estimated, without dismantling, and what is assumed to be required to remedy the stated fault.
On dismantling, additional work may be discovered. Such additional repairs can be subject to an additional quotation if the customer so instructs.

Quotations, unless previously withdrawn, are only open for acceptance within 30 days. The company reserves the right to charge for dismantling and re-assembly of goods necessary for the purpose of preparing a quotation if the resultant quotation is not accepted.

Material prices are subject to alteration by the Manufacturers without notice and the price ruling at the time of fitting or despatch will be charged. In addition all prices quoted are subject to VAT at the appropriate will be applied.

Warranty
6. The Company will, without prejudice to its rights, rectify all faults in Service or Repairs carried out by the Company arising from default or negligence of the Company and such rectification to be to the \company’s satisfaction. Any claims to be notified to the Company within 3 months of the work having been carried out.
As contracts between the Company and the Customer are personal to the Customer then no rights or liabilities under the contract can be assigned.

Terms of Payment
7. All monies due to the Company in respect of any service or goods supplied shall become payable when such service is completed and the Customer has been notified by invoice or otherwise that the goods are ready for delivery.
Unless credit facilities have been arranged in advance all payments to the Company shall be made before goods are delivered to the Customer.
Payment shall be in cash or by cheque supported by a current bankers card, provided the cheque is not in excess of the value of the supporting bankers card.

For special orders a deposit of 20% of invoice value will be paid on order and 70% payable on delivery. The remaining balance of 10% will be payable on installation, where installation is undertaken by Sutherlands Aqua.
Where the installation is not undertaken by Sutherlands Aqua 80% is payable on delivery.

8. Where credit facilities have been arranged, all invoices are due for settlement within 30 days of the date of invoice. The Company not be liable under these Term of Business so long as any sum due by the Customer shall remain unpaid.
The Company reserves the right to charge interest on overdue accounts at Current Bank Base Rate + 4%.

Title
9. Notwithstanding the earlier passing of risk, title in the goods shall remain with the Company and not pass to the Customer, until the Company has received in Cash or Cleared Funds payment in full of the price of the goods and all other debts for any other goods or services.