Sterner is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Sterner may change this policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this policy. This policy is effective from 25 May 2018.
Information we collect
We may collect the following information:
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer offers
We do not collect or store your full credit card information on our servers. If you purchase a product from us online, your card information is not held by us; all payments are securely processed by the PayPal gateway, which specialises in the secure online capture and processing of credit/debit card transactions. We only receive confirmation about the result of the payment; your credit card details are not disclosed to us.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- To process orders that you have submitted
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Controlling your personal information
Please be assured that we do not sell your personal data to third parties.
If you have previously agreed to us contacting you, either as a customer or prospective customer, we may from time to time contact you with special offers. However, should you prefer not to receive these offers, you may request this at any time by writing to us or emailing us at firstname.lastname@example.org.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Sterner AquaTech UK, 1 Longman Drive, Inverness, IV1 1SU.
If you believe that any information we are holding on you is incorrect or incomplete, please write to, or email, us as soon as possible. We will promptly correct any information found to be incorrect.